Last updated: 11 September 2026
At KS Bakers, we understand that plans can change. We will always do our best to help with cancellation and refund requests, wherever possible.
This policy applies to orders placed through the KS Bakers website, app, WhatsApp, or any of our outlets. Since many of our products are prepared fresh and are perishable, some orders may not be eligible for cancellation or refund.
Please read the following policy carefully, especially if you are ordering a custom, personalised, or made-to-order cake.
Custom cakes are prepared specifically according to the customer's requirements, including the design, flavour, size, message, colours, and other requested details.
Once preparation of a custom or made-to-order cake has started, the order cannot be cancelled and the amount paid will not be refundable.
If you need to cancel a custom cake order, please contact us at least 24 hours before the scheduled delivery or pickup time. Cancellation requests received after this point may not be accepted if preparation has already started.
We recommend contacting us as early as possible if your plans change.
For standard, non-custom products, cancellation requests must be made at least 4 hours before the scheduled delivery or pickup time.
Cancellation requests made after preparation has started may not be accepted, as the product may already have been prepared specifically for the order.
For cancellations that are approved, a cancellation or processing fee of 25% of the order value may apply. This may be charged towards ingredients, preparation, packaging, or other costs already incurred for the order.
Where preparation of a custom or made-to-order product has already started, the order will not be eligible for cancellation or refund.
To request a cancellation, please contact us as soon as possible through:
Email: online@ksbakers.com
Please include your Order ID and the reason for your cancellation.
If you are contacting us by email, please use "Cancellation Request" as the subject line.
Submitting a cancellation request does not automatically mean that the order has been cancelled. The cancellation will be confirmed by KS Bakers after reviewing the order and its preparation status.
If a cancellation is approved and a refund is applicable, the refund will generally be made to the original payment method used for the order, unless otherwise agreed with the customer.
Refunds will be processed within 5-7 Business working days from the date the cancellation is approved.
Please note that the time taken for the amount to reflect in your account may also depend on your bank or payment service provider.
We take care to ensure that every order reaches you in good condition and matches what you ordered.
If your order arrives damaged, incorrect, or significantly different from the product you ordered, please contact us within a reasonable time of delivery or pickup.
Where possible, please share photographs of the product and packaging along with your Order ID. After reviewing the issue, KS Bakers may provide an appropriate resolution, which may include a replacement, refund, or store credit, depending on the circumstances.
An order may not be eligible for a refund solely because delivery could not be completed due to:
We will make reasonable efforts to contact the customer and complete the delivery wherever possible.
In certain situations, KS Bakers may need to cancel an order. This may happen due to reasons such as:
If KS Bakers cancels an order for such reasons, the customer will be eligible for a full refund of the amount paid for that order.
Custom cakes require advance planning and preparation. Once our team begins working on your custom cake, ingredients, materials, designs, and preparation time may already have been committed specifically for your order.
For this reason, a custom cake cannot be cancelled or refunded once preparation has started.
If you need to make a change to your custom cake or cancel it, please contact us before preparation begins. We will review the request based on the stage of preparation and the nature of the order.
KS Bakers may update this Cancellation and Refund Policy from time to time to reflect changes in our services, processes, or applicable requirements.
The policy applicable to your order will generally be the version that was in effect when the order was placed.
If you have any questions about cancellations, refunds, or your order, please contact us:
Phone: +91 90101 11144
Email: online@ksbakers.com
We recommend contacting us as early as possible for any cancellation or order-related request so that our team can assist you appropriately.