Privacy Policy

We collect information that helps us process your orders and provide a better experience. This may include:

• Contact details: Your name, mobile number, email address, delivery address and billing address.
• Order details: Products purchased, order history, preferred outlet, delivery or pickup instructions and custom cake requirements.
• Communication details: Messages, feedback, reviews and conversations with our customer support team through WhatsApp, phone, email or chat.
• Account details: Login information, saved addresses and preferences if you create an account.
• Payment information: Payments are processed through our payment partners. KS Bakers does not store your complete card or banking details on its own servers.
• Technical information: Device information, browser type, IP address, pages visited and website or app activity collected through cookies and similar technologies.
• Marketing interactions: Your interaction with KS Bakers advertisements or campaigns on platforms such as Meta and Google, where such information is made available to us.

We collect information that is reasonably necessary for the purposes explained in this policy.

We use your information to:

• Process, prepare and deliver your orders.
• Confirm payments, pickups and deliveries.
• Send important order and service updates.
• Respond to questions, complaints, feedback and reviews.
• Handle custom cake and special requests.
• Improve our website, app, products and customer experience.
• Run contests, loyalty programmes, surveys and promotions.
• Send offers and marketing communications where you have given consent or where permitted by law.
• Understand and measure the performance of our advertising campaigns.
• Meet applicable legal, tax, accounting, food-safety and other regulatory requirements.

Yes, where permitted by law and, where required, with your consent.

We may send promotional communications through WhatsApp, SMS, email or push notifications.

You can stop promotional messages at any time by using the unsubscribe option provided, replying "STOP" on WhatsApp where supported, or contacting us.

Choosing not to receive marketing messages will not affect important communications about an order or service you have requested.

If you provide your mobile number or contact us through WhatsApp, we may use it to communicate with you about orders, deliveries, customer support and other services.

Where applicable, we may also use WhatsApp to send promotional offers and campaign messages with your consent or as otherwise permitted by law.

You can opt out of promotional WhatsApp messages at any time.

Yes. We use cookies and similar technologies to make our website and app work better. They may help us:

• Keep items in your cart.
• Remember your preferences.
• Understand how visitors use our website and app.
• Measure and improve advertising campaigns.

You can manage or disable cookies through your browser settings. Some website features may not work as intended if certain cookies are disabled.

No.

KS Bakers does not sell or trade your personal information.

We may share limited information with trusted service providers when it is necessary to provide our services, process your order, operate our technology or carry out activities described in this policy.

Depending on how you use our services, we may share relevant information with:

• Delivery partners — to deliver your order.
• Payment providers — to process payments securely.
• Technology and service providers — who support our website, app, customer service, analytics, communications and other business operations.
• Advertising and marketing platforms — such as Meta or Google, where required to run or measure campaigns.
• Government, regulatory or law-enforcement authorities — when required or permitted by law.

We aim to share only the information reasonably necessary for the relevant purpose.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration or disclosure.

These measures may include secure connections, access controls, security monitoring and secure payment processing through our service providers.

No website, app or online transmission can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.

We do not keep personal information indefinitely without a reason.

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, meet legal, tax, accounting or food-safety requirements, resolve complaints or disputes, prevent misuse or fraud, and protect our legal rights.

When information is no longer required, we take appropriate steps to delete, erase or anonymise it, subject to applicable legal or regulatory requirements.

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Correct or update inaccurate or incomplete information.
• Request deletion or erasure of your information where applicable.
• Withdraw consent where your information is being processed based on consent.
• Opt out of promotional communications.
• Raise a privacy concern or complaint about how your information is handled.

Withdrawing consent does not affect processing that was already lawful before the withdrawal. We may also retain certain information where required or permitted by law.

If you have a question about your personal information, want to exercise a privacy right, or have a privacy-related complaint, please contact us:

KS Bakers Private Limited

Registered Office: Sreeram Nagar Colony, Patancheruvu, Hyderabad, Telangana – 502319

Email: online@ksbakers.com

Phone: 90101 11144

We may ask you to verify your identity before processing certain requests. KS Bakers will handle privacy requests and complaints in accordance with applicable law.

Our services are not intended to knowingly collect children's personal information without the consent required under applicable law.

Where children's personal information is processed, KS Bakers will follow applicable requirements relating to parental or lawful guardian consent and children's privacy.

We do not knowingly use children's information for prohibited tracking, behavioural monitoring or targeted advertising.

Some of our technology, payment, analytics, communication or advertising service providers may process information outside India.

Where this happens, KS Bakers will take appropriate steps to comply with applicable Indian data protection requirements and any applicable restrictions or requirements prescribed by the Government of India.

We take data security seriously.

If we become aware of a personal data breach or security incident, we will take appropriate steps to contain, investigate and address it.

Where required by applicable law, we will notify the relevant authorities and affected individuals in the manner and within the timelines prescribed by law.

Our website or communications may contain links or integrations with third-party services, including payment providers, delivery services, social media, advertising and other platforms.

These third parties have their own privacy policies and terms. We encourage you to review them when using their services.

Yes.

We may update this Privacy Policy when our services, technology or legal requirements change.

Whenever we make changes, we will publish the updated version on this page and revise the Last Updated date. We encourage you to check this page periodically.

What information does KS Bakers collect?

Information such as your name, contact details, delivery details, order information, account information and relevant technical or marketing interaction data.

Why do we collect it?

To process orders, provide customer support, communicate with you, improve our services, run promotions and meet our legal obligations.

Does KS Bakers sell personal information?

No.

Can I stop marketing messages?

Yes. You can unsubscribe, reply "STOP" where supported, or contact us.

Can I ask KS Bakers to correct or delete my information?

Yes, subject to applicable law.

Who can I contact about privacy?

Email us at online@ksbakers.com or call 90101 11144.

KS Bakers Private Limited — Taste & trust, since 1999