Frequently Asked Questions

Yes. You need to create an account on the KS Bakers website or app to place an order. A valid phone number is mandatory for ordering. This allows us to confirm your order, contact you about delivery or pickup, and share important updates.

Your phone number helps us keep you updated throughout the ordering process. We may use it to: • Confirm your order • Contact you about delivery or pickup • Clarify any order or customisation requirements • Share important updates about your order Please make sure you provide an active phone number that you can access after placing your order.

Yes. Same-day availability depends on the cake, outlet, availability, and design requirements. Plain and semi-custom cakes may be available for same-day delivery from selected outlets. For fully custom cakes, we recommend placing your order at least 24 to 48 hours in advance so our team has enough time to prepare it properly.

Yes. Most cakes can be customised to some extent, including the flavour, size, message, and basic design. If you have a specific theme or want a completely personalised cake, you can explore our Custom Cakes section or contact us directly on WhatsApp.

Yes. A cake message can be added to most cakes where customisation is available. Please check your message carefully before placing the order, especially names, spellings, dates, and other personal details.

Yes. We accept requests for custom and personalised cakes. Custom cakes can vary in design, size, flavour, finishing, and preparation time. For a fully customised cake, we recommend contacting our team in advance so we can understand your requirements and confirm what is possible.

Yes. You can either collect your order from a KS Bakers outlet or choose home delivery if your location is within our serviceable area.

Enter your delivery address during checkout. If your location is outside our delivery service area, you will be informed during checkout and can choose store pickup instead.

Our delivery partner will try to contact you using the phone number provided with your order. Please keep your phone reachable around the expected delivery window and make sure someone is available to receive the order. This is especially important for cakes and other fresh products.

Yes. Someone else can receive your order at the delivery address. We recommend informing the person in advance, particularly when the order contains a cake or another product that needs to be handled carefully.

Our delivery partner will make reasonable attempts to contact you. However, an order may not be eligible for a refund solely because delivery could not be completed due to the customer being unavailable, providing an incorrect or incomplete address, or another issue caused by the customer.

Depending on the options available at checkout, you can pay using: • Credit and debit cards • UPI • Net banking • Popular digital wallets The payment options available for your order will be shown at checkout.

Yes. Online payments are processed through a secure, encrypted third-party payment gateway. KS Bakers does not store your card details on its own servers.

If the payment has been deducted but your order confirmation has not been received, please check your account or order history first. If the order is still not visible, contact KS Bakers with your payment details or transaction reference and registered phone number, and our team can help check the status.

Cancellation depends on the type of product and the stage of preparation. For standard products, cancellation may be possible within the applicable cancellation window. For custom, personalised, or made-to-order cakes, cancellation is not possible once preparation has started. If you need to cancel an order, please contact us as early as possible.

No. Once preparation of a custom or made-to-order cake has started, the order cannot be cancelled and the amount paid will not be refundable. Custom cakes are prepared specifically for each customer and may involve ingredients, materials, designs, and preparation work that have already been committed to the order.

Cancellation may not be possible, particularly if preparation has already started. We recommend requesting cancellation at least 24 hours before the scheduled delivery or pickup time. However, the key factor is whether preparation has already begun. Once preparation has started, a custom cake cannot be cancelled or refunded.

Please contact us as early as possible. We will review requests based on the type of change and the stage of preparation. Once preparation has started, some changes may no longer be possible.

If your cancellation is approved and the order is eligible for a refund, the refund will generally be made to the original payment method used for the order, unless otherwise agreed. The applicable cancellation or processing charges, if any, may be deducted from the refund.

Please contact us within a reasonable time after delivery or pickup and share photographs of the cake and the issue, wherever possible. After reviewing the concern, KS Bakers may provide an appropriate resolution, which may include a replacement, refund, or store credit, depending on the circumstances.

Please contact us as soon as possible after receiving your order. Share your Order ID and photographs of the product, where possible. Our team will review the issue and work towards an appropriate resolution.

If your order is significantly different from the product you ordered, please contact us within a reasonable time of delivery or pickup. Please provide your Order ID and photographs where possible so our team can review the concern.

For fully custom cakes, we recommend ordering at least 24 to 48 hours in advance. More detailed or complex designs may require additional preparation time. Availability also depends on the outlet and the requirements of your cake.

Most cakes allow customisation of flavour and size, depending on the product and availability. Available options will be shown while placing or customising your order.

Yes, you can request a custom design. The final design will depend on the requirements, preparation time, ingredients, materials, and feasibility. For a fully bespoke design, please contact our custom cake team in advance.

Yes. Most of our cakes are available in an eggless version. Where an eggless option is available, you can select it while customising your cake.

Our kitchens handle common allergens, including nuts, dairy, egg, and gluten. If you have a serious food allergy, please check with your nearest KS Bakers outlet before placing your order.

Availability depends on the cake and the specific dietary requirement. If you have an allergy or dietary restriction, we recommend contacting the nearest KS Bakers outlet before ordering so our team can guide you on the available options.

Yes. We accept bulk orders for office celebrations, corporate gifting, events, and other occasions. For bulk requirements and pricing, you can contact us on WhatsApp or explore our Gifting section.

Yes. For larger orders, we recommend contacting our team in advance. This gives us time to understand your quantity, product requirements, customisation, delivery or pickup requirements, and preferred date.

Yes. KS Bakers can cater to corporate gifting and event requirements. For larger gifting requirements, please contact our team through WhatsApp or our Gifting section to discuss your requirements.

You can check your order through your KS Bakers account. Your registered phone number may also be used to contact you regarding important order updates.

Please contact KS Bakers as soon as possible. If the order has not yet been dispatched or prepared for delivery, our team will check whether the address can be updated. For orders that have already been prepared or dispatched, changes may not be possible.

If there is an issue with your order, please contact us as soon as possible with your Order ID and registered phone number. If the issue concerns the product itself, photographs can also help our team understand and resolve the concern faster.